Managing parking across a busy NHS estate is no easy task. From ensuring staff have reliable access, to reducing visitor confusion and handling day-to-day admin, healthcare environments demand more than just a “one size fits all” solution.
That’s where UK Car Park Management (UK CPM) stepped in—working with a large NHS Health Board to deliver a tailored permit management system that’s brought clarity, efficiency, and long-term value across the site.
Here’s how we made it happen.
The Challenge: Reducing Confusion and Improving Day-to-Day Management
The NHS Health Board faced familiar but frustrating problems: lack of clarity around permits, increasing pressure on internal support services, and regular confusion among staff and visitors.
They needed a solution that didn’t just digitise their parking—but actually made it easier to manage. The site also operates in a bilingual region, so clear communication and accessibility for all users were essential.
The Solution: A Structured, Site-Specific Permit System
UK CPM worked closely with the Health Board to design and deliver a customised digital permit platform, shaped specifically around the estate’s operational needs.
Key features included:
- A streamlined permit system for staff and authorised users
- Clear, bilingual communication materials for users
- Responsive customer support and fast resolution of issues
- Ongoing consultation to ensure the system evolved with the Health Board’s needs
This wasn’t a plug-and-play approach. Our team partnered closely with the Health Board’s support services to understand challenges on the ground and deliver a system that could solve them.
The Results: Efficiency, Clarity and Health Boarded Support
Since launching the new permit system, the NHS Health Board has seen measurable benefits:
- Improved efficiency across the estate, with clearer processes for users
- Reduced confusion for both staff and visitors
- A far more organised parking environment, relieving pressure on internal teams
- Consistently excellent support, with UK CPM addressing issues promptly and professionally
Here’s what the Head of Support Services had to say:
“We’ve been thoroughly impressed with the customer service and support provided by the team. Their professionalism and dedication have played a key role in the smooth running of our permit system and overall parking management.
The parking environment is now more organised, and any issues that arise are handled quickly and effectively with tailored solutions that reflect the specific needs of a healthcare setting.
Their understanding of the complexities within NHS estates has made them an invaluable partner.”
Why It Worked: A Healthcare-Focused Approach
At UK CPM, we know healthcare estates need more than just compliance—they need confidence. Confidence that their parking operation is helping, not hindering, day-to-day service delivery.
This case is a perfect example of how our sector-specific expertise, collaborative delivery model, and responsive support combine to create long-term value for NHS partners.
Interested in upgrading your parking operation?
Speak to our healthcare team today to find out how UK CPM can help your site run smoother, smarter, and more sustainably.
